Koru clients
Stories of success

Here are samples of the many testimonials we have from our customers and partners.

Hi Steve. A short note to thank you for the super training over the past two days. There was better engagement from the team than I had expected. It was a good refresher of core skills for us old hands and a great journey for the newbies. Ben has already put some areas to use! I thought the value proposition session was exceptional ‘value’. Thanks again for all of your energy, enthusiasm, commitment and experience.”

Cath Rawcliffe, Director of Sales and Marketing, Singletrack Limited

“I have known the Koru Services team for over twenty years and worked closely with Brian Sellers on many customer centric engagement projects. Brian is the most customer focussed professional I have ever worked with. Customer centricity is easy to claim but hard to deliver, taking resolve, effort and passion, all of which Brian offers in spades. His drive and enthusiasm for positive customer dialogue and behaviour change is backed by a wealth of practical experience across Europe. His recent work during the Covid pandemic helping Local Authorities win funding to deliver Active Travel projects and programmes is a great contribution to the difficult journey to Net Zero.”

Estelle Clark, CQP, FCQI, FRSA, Governance, Assurance & Improvement Strategist

“I’m looking forward to hearing about your new Climate Change venture! You’ve always made a difference Steve and I’m sure this will be no different! Even now, Rob and I still use the acquire, satisfy and extend approach, you gave us some years ago!”

James Stelfox, Managing Director, Quostar Solutions Ltd.

“Connecting Leeds had a great year in 2020 and 2021 progressing our ambitious behaviour change programme as a key part of our Transport strategy. We  have worked closely with partners to ensure the community is engaged in this work and our digital dialogue with the citizens of Leeds is seen as best in class by many important observers and influencers. My team and I were delighted to work closely with Brian Sellers to keep this success in the public eye , winning three awards in the Autumn including a precious Pineapple. As a proud Yorkshire man with strong roots in Leeds, Brian was a pro-active and responsive partner.”

Yvonne Roberts, Project Manager (Connecting Leeds), City Development, Leeds City Council

“I had great pleasure to work closely with Brian Sellers as strategic partner for our groundbreaking In Our Nature Climate Change pilot funded in part by the National Lottery .Brian’s knowledge of the complex area of community engagement and dialogue was a big help to myself and my team. He has significant energy and a great network in the Greater Manchester area. His work on Covid and Active Travel has been fantastic and his strong desire to Make A Difference has been greatly appreciated by myself and all the team. Brian is also a professional; responsive and full of suggestions and stives for positive outcomes”

Lisa Lingard, Communities & Resident Lead , Manchester Climate Change Agency

“The Koru team (Steve, Brian, Chris and Phil) worked with Commonplace for four and a half years as a key business development partner. At the outset, they helped Commonplace to put in place the building blocks of our new sales team, and then to recruit and develop key sales personnel. They trained and mentored the team and recruited one of them into the Head of Sales role. Additionally, they recruited a partner network, directly sold nationwide and provided bid support to the core Commonplace team. Subsequently, Commonplace hired Koru to take on a pure sales delivery role, running the north of England and Midlands local government sales territory. The Koru team were extremely successful in developing the business for our digital Engagement and Consultation services in their areas over the four and a half years, establishing over 30 key corporate and project customers, by using their deep Local Government domain knowledge and experience to great effect.  This put Commonplace firmly on the map outside the south of England. The Koru team are local government experts and have provided exceptional service to Commonplace in implementing an account-driven approach to acquiring and building customer business. They have played a key part in the growth of the company, and have been close, reliable and trusted partners throughout.”

Mike Saunders, CEO, Commonplace Digital Ltd.

“Phil worked with us on our DfT’s Active Travel Fund walking and cycling projects, helping to create an interactive and engaging map-based Commonplace website to consult with the local community.  It was a great success and during both phases to date, Phil has been a great help. His knowledge of the complex area of community engagement and dialogue was a real help to me and my team – as was his willingness to respond quickly to requests – as we moved into the exciting digital era for engagement.  His work with the City Council on Covid and Active Travel has been much appreciated and I look forward to building on the relationship we have created.”

Alistair McGrady, Project Manager, Nottingham City Council

“Over the last 3 years, LCRCA has worked with Chris Howells and his colleagues at Commonplace to support our community engagement and communications strategy across key policy areas. Faced with the challenges posed by COVID19, it has been more important than ever to reach out to people in all communities on frequently complex issues in planning, transportation and the environment. Chris’s knowledge and long experience of engaging the public in these particular policy areas have been especially valuable, helping us to present such issues clearly, increasing and   encouraging a constructive response, and analysing the results.”

Paula Ellis, Corporate Engagement Manager, Liverpool City Region Combined Authority

“Counter Context has worked closely with Chris Howells and colleagues at Koru Services Group on several community engagement projects using the Commonplace platform over the last few years. Chris worked with our team on the highly successful ‘Connecting Sheffield’ project, aimed at improving bus, cycling and walking and progressing the City’s objectives for reducing congestion and improving the environment. His support was always constructive and prompt, drawing on his knowledge of transportation issues and policy in general, and Sheffield and South Yorkshire in particular.”

Leigh Bramall, Director , Counter Context Ltd.

“Over the last couple of years, I have worked closely with Koru Services team, especially Phil and Brian. Building on our success with Towns Fund bids starting with Blackpool and subsequently Morley, Doncaster and Stainforth alongside Commonplace, I am delighted to hear that our work on the initial Levelling Up bid by Doncaster has been highly valued and Doncaster have won a £18.6M grant. I look forward to building on this successful partnership in 2022.”

Jeff Scales, Head of Services , North and Central Locality

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